Refund policy

Please complete this form with your order number and details about the product you would like to exchange. We will reply with instructions for how to exchange items from your order.

• Items must be returned in the original packaging in the same condition as when received, including hygienic liners, accessories, and tags attached to it without changes and without any signs of use. If not exchanging for another size or style, we will charge a 20% restocking fee.
• If the item does not fit as expected, we will gladly exchange it for the correct size at no additional cost to you as soon as we receive and inspect the item that you sent us back.
• If you purchase a swimsuit and remove the hygienic liner, we will not accept the return.
• We will send you a return label using a traceable courier company for the return of the product, either USPS (United States Postal Service) or UPS (United Parcel Service).

Refunds will be made within thirty (30) calendar days of receipt of the product at our facilities. Generally, returns are refunded in the original method of payment.

After submitting the request, the product will go through a thorough inspection to verify compliance with the terms outlined in this policy. Please note that we may refuse or delay returns if fraud or abuse is suspected and additional verification is required. In accordance with our policy, if, in any case, you are charged more than the published or advertised price, we will refund the difference, guaranteeing the advertised price. Please note that the estimated time to get response to the request submitted to Neidy Parra Collection is up to 15 business days.

If you are not completely satisfied with a purchase made on our website www.neidyparra.store, just complete this form and return the products within five (5) business days from the date of receipt for a refund minus a 20% restocking fee.

If applicable, the refund shall be made without any interest, premium or additional sum and shall be made net of all shipping and import costs incurred unless prohibited by law.

Guarantees:

At Neidy Parra Collection, our products are manufactured with the highest quality standards. Customers should read very well the instructions for use and washing and warning labels attached to the product for proper use and care; keep in mind that there are handmade designs that have a process that gives you unique and irregular finishes between the same style.
However, if the garment were to have quality defects despite its proper use during the warranty period, or if it were to arrive imperfect, we will proceed as indicated below:

Conditions:

The products are guaranteed for 3 months, counted from the date of delivery of the product.
The response of the approval to the warranty will be subject to the result of the technical evaluation carried out by Neidy Parra Collection since it must be considered that the warranty is lost if:

• Not following the detailed instructions on the label.
• Using chemical products on the garments generates discoloration of the fabrics.
• Using bleach on the garments or detergents containing bleach.
• If the product has been altered, tampered with, or modified by the customer.
• Regular wear and tear of the product.
• Damage caused by acts of God, floods, fires, lightning or other natural disasters, wars, unexpected events, changes or alterations by third parties, or other external factors.
• Damage due to fault or lack of knowledge of the customer.

In the event that the product is found to have manufacturing or quality defects, and therefore the warranty request is approved, an equal reference will be shipped; if the same reference is not available, the effective refund of the money will be made or request the same value of the defective garment to be registered as a credit balance (voucher or purchase coupon) which may be applied in a next purchase.
The voucher or purchase coupon will be valid for 3 months from the date on which it is made.

Warranty claim requirements:

The customer must submit in writing through the form the request.
The customer must provide the invoice or order number.
Must explain in the form the defect that the product has in the product warranty form and deliver the garment back to Neidy Parra Collection.
Attach photos of the defect of the garment.

Response:

Sofivale Investments LLC (Neidy Parra Collection) will respond to warranty claims within 15 business days.
Our Quality Auditors will inspect the garments and will make the corresponding decision in accordance with the rules that regulate the matter.

Once inspected, an exchange or same-value product is authorized, or the Quality Auditor determines that your request has been denied, a Customer Service agent will inform you of the decision made via e-mail indicating the steps to follow.
Exclusions:

Neidy Parra Collection reserves the right to accept the garments with previous analysis of the product. The garment must be delivered in good hygienic conditions, clean and dry.

When the damage comes from misuse of the product by the consumer or does not follow the instructions for use.
For further information, please contact us at: npcollectionmiami@gmail.com